Estimates

TELEPORT can provide an estimate of costs for room and equipment hire, connection charges, etc. However, we cannot always establish the exact costs before completion of the meeting, because they can depend on ISDN call costs, the actual time of the meeting and additional services requested during the meeting. Extra time for overrun meetings and meetings which started before the booked time will be charged at 15 minute intervals.

Use of additional resources

TELEPORT tries to accommodate the needs of every client, including providing all possible assistance and resources at short notice of during the booking. However, if unreserved resources are used during the booking, e.g. extra rooms, printing, bottled water, recording, catering, webcast, document camera, etc. will be added to the final invoice.

Damage

If any damage is caused by the client to TELEPORT premises, furnishings or equipment outside normal wear and tear, the client will be liable for repair or replacement costs. If the client brings in external catering, £100 cleaning-up charge will be applied.

Access

The facility is made available for the exact time booked. If extra time is required for setting up, rehearsals etc, it should be booked in advance. Participants are advised to arrive 15 minutes prior to the commencement time.
For out-of-hours bookings the facility may not be accessible earlier than 15 minutes before the booked time.

Network and Equipment

TELEPORT constantly monitors the state of its equipment and lines, but will not be held responsible for failures caused by other parties, eg due to audio and video problems caused by carrier networks, exchanges, background noise or inadequate lighting in external venues, or power failure. All care will be taken by TELEPORT to provide an excellent service.

Time Zones

All bookings are in London local time. When booking please be aware of Time Zones. TELEPORT will not be responsible for any confusion over Time Zones.

Cancellations

Please see cancellation terms on the relevant service page and in confirmation emails.

Payment terms

Customers who choose to be invoiced should settle the payment within 30 days. Customers choosing to pay by debit or credit card will be emailed the itemised receipt shortly after the scheduled meeting. Credit card details are usually required at the time of booking as a security. Even if the customer chooses to be invoiced, we reserve the right to charge the credit card at our discretion (if the client’s ability / willingness to settle the invoice is in doubt).

Testing

We recommend testing in advance for all new remote locations. Please contact us to request a test. On request our system can be left on stand-by directed at a radio clock to allow unmanned testing. If a technician is required for testing, we should be notified in advance. If technician assisted testing becomes lengthy, normal room charges may apply. Non-charged testing is a complimentary service and therefore provided when and if possible.